INFORMATION ABOUT US

1.1 The Malt Whisky Distilleries online Tour Booking Service [www.maltwhiskydistilleries.com] is a site operated by Chivas Brothers International Limited ("Chivas"). We are registered in Scotland under company number SC268758 with our registered office at Kilmalid, Stirling Road, Dumbarton, Scotland, G82 2SS.

1.2 This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply any of the products listed in our online shop to you. Please read them carefully before ordering any products from our online shop. You should understand that by ordering any products from our online shop, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

SERVICE AVAILABILITY

2.1 The Site is solely for the promotion of our experiences in the United Kingdom.

2.2 The purchase of experience tickets can be made both within and outside of the United Kingdom but can only be redeemed in the UK in person at the Brand Home.

YOUR STATUS

3.1 By placing an order, you warrant that:

• (a) You are legally capable of entering into binding contracts;
• (b) You are at least 18 years old;
• (c) All details provided on your order for the purpose of purchasing the experience are correct; and
• (d) The credit/debit card you are using is your own and that there are sufficient funds and/or sufficient unused credit limit available to cover the cost of the goods.
• (e) You are a consumer and not a business
• (f) You have read and accept these terms and conditions

AGE CHECK

4.1 All persons may be subject to an age challenge at the start of the tour.

4.2 If, on challenge, you are under 18 you will be asked to leave the experience. No refund will be given

CONDITIONS OF THE EXPERIENCE

5.1 Maximum number of people on any one experience is 12 people.

5.2 All experiences are subject to availability and change/cancellation at short notice.

5.3 Proof of payment will be required prior to the start of the selected experience.

CANCELLATION OF EXPERIENCE ORDER

6.1 Please note that if you are contracting as a consumer you are entitled to cancel this contract if you so wish provided you do so prior to the commencement of the selected experience.

6.2 To cancel the experience you must contact the Aberlour Distillery to cancel on +44 (0)1340 881249 or email [email protected] with at least 48 hours notice..

REFUNDS

7.1 Provided the experience is cancelled in accordance with section 6 a full refund will be given.

7.2 If Chivas cancels the experience for any reason a full refund will be given.

7.3 If an experience is not cancelled in accordance with section 6 any refund will be at the discretion of Chivas.

PRICES AND PAYMENT

8.1 Prices and Taxes

The price of any experience will be as quoted on our online experience booking service from time to time except in cases of obvious error. We are under no obligation at any time to provide an experience to you at an incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. All prices shown against our experiences are inclusive of VAT. We reserve the right to vary the prices of any experience at any time and without prior notice. Once an order has been acknowledged the prices quoted for that order will not be changed.

8.2 Payment Types

We accept Visa and MasterCard credit cards, Visa Delta and Maestro debit cards. Details of the card will be sent through the web to a secure server using encrypted email. By placing an order you, the buyer, consent to payment being charged to your credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer does not authorise payment we will not be liable for any delay or non-delivery. All transactions in our online shop are made in GBP Sterling. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.

OUR LIABILITY

9.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the experience goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where you and we could contemplate them at the time your order is accepted by us.

9.2 We are not responsible for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the supply of goods and which are not foreseeable by you and us.

9.3 Notwithstanding the foregoing, nothing in these terms limits in any way our liability:

• (a) For death or personal injury caused by our negligence;
• (b) Under section 2(3) of the Consumer Protection Act 1987;
• (c) For fraud or fraudulent misrepresentation; or
• (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9.4 Events Outside Our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control ("Force Majeure Event"). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.

9.5 Changes To The Online Shop

We will attempt to ensure that the information available on the online tour booking service shop at any time is accurate. However, we will not be held liable for any errors or omissions. We will use reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. We reserve the right to:

• modify or withdraw the online shop or any part of it either temporarily or permanently without notice to you;
• change these terms and conditions from time to time. Please note that your continued use thereafter of the online shop shall be deemed to be your acceptance of such change;
• withdraw from sale or alter the price of any product or ancillary cost such as delivery at any time; and/or
• refuse to process a transaction or refuse service to anyone for any reason and at any time at our sole discretion.

10.1 General

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question will not be affected.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these terms and conditions.

Any contract between you and us pursuant to these terms and conditions will be binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.

We may transfer, assign charge, sub-contract or otherwise dispose of any such contract, or any of our rights or obligations arising under such a contract, at any time.

These terms and conditions are governed by and construed in accordance with the Laws of England and you agree, as we do, to submit to the non-exclusive jurisdiction of the English Courts.

Terms and Conditions were updated on 06th October 2022. Where necessary, we may change these terms and conditions from time to time, so please check back regularly and before any purchase to keep informed of these updates.